Frequently asked questions
Quick answers about delivery, returns and ordering. Can’t find what you need? Email support@chntn.shop.
Delivery
We currently deliver to addresses in the United Kingdom.
Delivery is free on every UK order.
Orders usually arrive within 3–7 working days. Larger items can take longer; any expected delay is shown on the product page or confirmed by email.
Use the Track your order page with your order number and email address, or log in to your account.
Returns
Yes. You have 30 days from delivery to return an item. Please read our Return & Refund Policy and email support@chntn.shop before sending anything back so we can give you the right return details.
Once we receive and check your return, we refund to your original payment method. UK consumer law requires refunds within 14 days of us receiving the goods back.
Contact us as soon as possible with your order number and photos of the problem. Your statutory rights under the Consumer Rights Act 2015 are not affected.
Orders & payment
Email us as soon as possible. If the order has not been dispatched we can usually change or cancel it.
Yes, all prices are in pounds sterling (GBP).
Our site uses an encrypted (HTTPS) connection. See Payment & Security for details.