Return & Refund Policy

Last updated: 9 November 2026

30-day returns

If you are not happy with your purchase, you may return it within 30 days of delivery. Items should be unused and returned in their original packaging where possible.

Your legal right to cancel

As a UK consumer buying online you also have a legal right to cancel your order within 14 days of delivery under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Our 30-day returns promise is in addition to, and does not reduce, that right.

How to return an item

1. Email support@chntn.shop with your order number and the item you want to return.
2. We will reply with return instructions and the return address.
3. Pack the item securely and send it back. We recommend a tracked service.

Refunds

We refund the price of the item to your original payment method within 14 days of receiving it back, or of you providing evidence that you have sent it back, whichever is earlier. If you cancel the whole order within the legal cancellation period, we also refund the standard delivery cost.

Faulty or damaged items

If an item is faulty, damaged or not as described, please contact us as soon as possible with photos. Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

Items that may not be returnable

For hygiene and safety reasons, some items cannot be returned once opened or used where the law allows this, for example sealed products that have been unsealed. Any such exception will be stated on the product page.

Contact

CHNTN, 16c Bulford Rd, Durrington, Salisbury SP4 8DJ, United Kingdom. Email support@chntn.shop or call +44 7513 180977.